Working retail means I definitely have my fill of rude customers. For the most part, I like interacting with people, but in the last week I encountered two women who were hard to deal with.
The first one I was at least able to help and send her on her way. The second woman, however, was clearly in a bad mood and felt it was best to take it out on me.
I made a mistake in her transaction and when she pointed it out to me, I promptly apologized. She berated me and then demanded a manager. Then, when the manager arrived, she yelled some more and went into some racist tangent about illegal immigrants. It's really not worth explaining. I'm a blonde haired, blue-eyed, fair skinned American. I'm still trying to figure out the connection between what happened and illegal immigrants. (The woman behind her in line had no problem looking at the woman and telling her she was out of control, along with using some choice profanity. I must admit, I appreciated the fact that someone was standing up to the rude lady).
It bothers me when people are this rude and cruel. Clearly this particular customer's intent was to degrade and belittle me. Why? Who knows. Because she had a bad day? Because I'm a service worker and she knows I can't fight back without risking my job? Because she thinks anyone who works retail must not be educated? I've left stores angry over service issues, but I've never gone so far as to berate an employee. If I'm that hot over something, I'll go home and think about it. If it still bothers me, I'll write either corporate headquarters or the store's manager. On the other hand, if someone goes above and beyond, I'll write a glowing letter to corporate to let them know how much I appreciated the service.
I can usually blow off rude customer encounters. This one, however, has been hard to shake. It's not even Black Friday and already the overly rude customers are making themselves known. I'm a little worried about what's in store for the rest of this holiday season.
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